Returns and Refunds

Last updated: 2026

We would rather you bought the right thing than returned the wrong one. If you are not certain a product suits your machine, send us the details on +91 99111 93212 before ordering — that conversation is free, and it is the whole reason we publish specifications instead of slogans.

Faulty on arrival

If a product is dead or faulty out of the box, tell us within seven days of delivery. We will repair or replace it, and we pay freight both ways. Send a short description of what happens, plus photographs of the wiring if it is a drive or a controller — nine times out of ten that identifies the problem before the unit even ships.

Damage caused in transit is handled differently and faster — see Shipping and Delivery.

Changed your mind

Standard stock items in unused, resaleable condition, in their original packaging, may be returned within fifteen days of delivery.

• Return freight is paid by you.
• A restocking deduction of 15% applies, covering inspection, retesting and repackaging.
• The refund is issued once the goods arrive and pass inspection.

Contact us before sending anything back. An unannounced parcel with no reference cannot be matched to an order and cannot be refunded.

What cannot be returned

• Made-to-order and customised equipment — anything built, configured, programmed or assembled to your specification. It has no second buyer.
• Products that have been installed, wired or powered, unless they are faulty.
• Software, firmware and licence keys once supplied.
• Products damaged after delivery — incorrect supply voltage, reverse polarity, wiring errors, water, impact or modification.

Faults after the first week

That is warranty, not a return. Our own products carry 12 months from the date of invoice; resold products carry their manufacturer's warranty, which we pass through and help you claim. Terms are in the Terms of Sale.

Send the unit to us carriage paid. If the fault is covered we repair or replace it and pay return carriage.

After the warranty ends we still repair our own products wherever parts remain obtainable, charged at cost. A working machine should not be scrapped because a card is five years old.

How to start a return

1. Message +91 99111 93212 on WhatsApp, or email , with your invoice number and what is wrong.
2. We confirm the return and give you the address and a reference.
3. Pack the goods properly — in transit a returned unit gets the same treatment as a new one, and inadequate packing invalidates the return.
4. Send it, and share the consignment number.

Refunds

Refunds go back to the bank account the payment came from, within ten working days of the goods passing inspection. We do not issue store credit unless you ask for it.

Where GST has been charged, the refund includes the tax and we issue a credit note for your records.

Contact

Tiny Controls Private Limited, Khewat 863-Killa 103/8/2(1-18), Village Barhana, Tehsil Beri, District Jhajjar, Haryana, 124107, India. Phone +91 99111 93212 ·